Knowledgebase: Printers
Reset Toner Cartridge Counter (Brother HL-3170CDW)
Posted by Christopher P. on March 06, 2016 01:37 AM

To reset the toner cartridge counter when the message "Replace toner cartridge" appears:

  1. Open the front cover and leave it open or slightly open for a while.
  2. When the "Cover is Open, Close the Top Cover" message appears, press and hold both "Secure" and "X Cancel" buttons simultaneously.
  3. After pressing both buttons, a Reset Menu will appear. Select the cartridge you want to reset by using the arrow keys of the printer then press "OK".
  4. Press the up arrow with (+) symbol to reset the cartridge.
  5. Close the printer cover and the message "Please Wait" will appear. Wait for several seconds to initialize.
  6. Once reset is selected you will see "Ready" message on the display.

The toner counter has now been reset.

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